Shipping Policy

Thank you for shopping with us! We strive to provide our customers with a smooth and enjoyable shopping experience, and we want to make sure you’re informed about our shipping policies. Below, you’ll find the details of our shipping practices.

Processing Time

  • All orders are processed within 5-7 business days (excluding weekends and holidays).

  • You will receive an email notification with tracking information once your order has been shipped.

Shipping times may vary depending on the destination, and unexpected delays (e.g., weather, carrier issues) may occur.

Shipping Costs

  • Shipping costs are calculated at checkout based on your location, the size, and weight of the items in your order.

International Shipping

  • We currently offer international shipping to select countries.

  • International shipping rates and times will be calculated at checkout.

  • Please note that international shipments may be subject to customs duties, taxes, and fees, which are the responsibility of the recipient.

Order Tracking

  • Once your order has shipped, you will receive an email with a tracking number to track your package.

  • You can track your order on the carrier's website or through the link provided in the email.

Missing or Lost Shipments

  • If your order is marked as delivered but you have not received it, please contact the carrier directly. If the carrier is unable to resolve the issue, contact us within 7 days of the marked delivery date for assistance.

Address Errors

  • Please ensure that your shipping address is accurate. We are not responsible for delays or non-delivery due to incorrect addresses provided by the customer. If you realize there is an error in your shipping address, please contact us immediately at smurfswhips@gmail.com.

Damaged Items

  • If your order arrives damaged, please contact us within 7 days of receiving your package. We will work with you to resolve the issue, either by issuing a replacement or processing a return.

Customer Support

If you have any questions or concerns about your order, feel free to contact our customer support team at smurfswhips@gmail.com. We're here to help!